CargoX is a technology partner covering the blockchain document transfer part of the ACI project, and we will gladly help you with questions about registering and using the CargoX Platform and submitting the ACI envelopes. CargoX never sees your documents or has access to their content, and once your documents are successfully transferred to NAFEZA over the blockchain, our job is completed.
How to resolve your problem?
1. Make sure you are using the officially provided excel INVOICE template, which is provided by NAFEZA here (and can be downloaded on the official website https://www.nafeza.gov.eg/en/pages/27). NAFEZA also provides an official explanation video about the structure of the invoice spreadsheet file. Make sure you are providing required documents, and that INVOICE is uploaded in both a PDF and structured excel or XML file, as described on the formats page.
2. If you use the correct template, double-check the entered data. If you still experience problems, kindly contact Egyptian customs / NAFEZA support at ACI.CAMPAIGN@MTS-EGY.COM for an explanation, or ask your importer to contact them directly.
P.S. If you need to resend a document (or file a missing document under the ACI you already sent), you just compose a new Egypt ACI envelope, enter the same ACID number, upload the new or corrected document(s) and seal/transfer the envelope. ACI filing fee will not be charged again, but you will have to pay the document transfer fee ($3/document, but never more than $15 per ACID number). You can read more on the help page about ACI refiling.