Please understand that CargoX is a third-party technology provider for the ACI project. CargoX provides a function of a digital courier - documents uploaded by exporters on the CargoX Platform are transferred into the Egyptian NAFEZA portal using our blockchain technology.
CargoX DOES NOT prescribe nor check the content or format of the documents. This is solely in the hands of Egyptian customs / NAFEZA.
This is why CargoX can not support customers beyond a successful transfer of ACI envelope within the CargoX Platform.
If you have used the prescribed invoice excel structure (NAFEZA's template) and uploaded all required documents, then please contact Egyptian customs / NAFEZA support at ACI.CAMPAIGN@MTS-EGY.COM for clarifications on requirements or reasons why your documents might get rejected, or ask your importer to contact them directly.